As the premier national trade group for the U.S. Casino industry, the American Gaming Association advocates for a favorable policy environment in which gaming can thrive. We do this by highlighting gaming’s positive economic and social impact with key stakeholders. Dec 04, 2020 California-based organization calls on AGA to adopt casino smoking bans. In the letter, Hallett cited Park MGM’s recent decision to ban smoking — the first major Las Vegas resort to do so — and said more than 1,000 casinos across the country, many of them tribal operations, have indoor no-smoking policies.

Casino workers fill a variety of roles in gaming operations. The roles all serve the same purpose: to serve the needs of the casino in increasing the number of gamblers at the establishment and the amount of money they gamble.

Types of frequently underpaid hourly casino employees include the following: Security Agents: not being paid for the following work activities: time spent checking in/out radios, keys and other equipment necessary for the job both before and after clocking in/out; and time spent attending pre and post-shift meetings or required trainings. Slot technicians: not being paid for the following work. Jul 21, 2021 Main office: Suite 300 South. 1711 West County Road B. Roseville, MN 55113. 651-639-4032 (fax).

In this free career guide, you will learn how to have a successful career as a casino worker.

Casino Worker Summary

Workers need a license issued by a regulatory agency, such as a State casino control board or commission.
Competition for jobs is expected to be keen.
Job prospects will be best for those with previous casino gaming experience, a degree or technical or vocational training in gaming or a hospitality-related field, and strong customer service skills.

Working as a Casino Worker

Legalized gambling in the United States today includes casino gaming, State lotteries, pari-mutuel wagering on contests such as horse or dog racing, and charitable gaming. There are a number of service occupations that are unique to the multibillion-dollar world of gaming, the playing of games of chance.

The majority of gaming services workers are employed in casinos. Duties and titles may vary within occupations from one establishment to another. Some positions are associated with oversight and direction—supervision, surveillance, and investigation—while others involve working with the games or patrons themselves by tending slot machines, dealing cards or running games, handling money, writing and running tickets, and other activities. In most gaming jobs, workers interact directly with patrons, and part of their responsibility is to make those interactions enjoyable.

Like nearly every business establishment, casinos have workers who direct and oversee day-to-day operations. Gaming supervisors and gaming managers oversee the gaming operations and personnel in an assigned area. They circulate among the tables and observe the operations to ensure that all of the stations and games are covered for each shift and that workers and gamblers adhere to the rules of the games. Gaming supervisors and gaming managers often interpret or explain the operating rules of the house to patrons who may have difficulty understanding the rules. Periodically, they address complaints about service.

Gaming managers also have additional responsibilities beyond those of supervisors. For example, gaming managers prepare work schedules and station assignments for their subordinates. They are responsible for interviewing, hiring, training, and evaluating new workers.

Slot key persons coordinate and supervise the slot machine department and its workers. Their duties include verifying and paying off jackpots to patrons, resetting slot machines after completing the payoff, and refilling machines with tickets or money. Slot key persons must be familiar with a variety of slot machines and be able to make minor repairs and adjustments to the machines as needed. If major repairs are required, slot key persons determine whether the slot machine should be removed from the floor. They also enforce safety rules and report hazards within their assigned areas.

Gaming and sports book writers and runners assist in the operations of games such as bingo and keno, in addition to taking bets on sporting events. They scan tickets presented by patrons and calculate and distribute winnings. Some writers and runners operate the equipment that randomly selects the numbers. Others may announce numbers selected, pick up tickets from patrons, collect bets, or receive, verify, and record patrons’ cash wagers.

Gaming dealers operate table games such as craps, blackjack, and roulette. Standing or sitting behind the table, dealers provide dice, dispense cards to players, or run the equipment. Dealers also monitor the patrons for infractions of casino rules. Gaming dealers must be skilled in customer service and in executing their game. Dealers determine winners, calculate and pay winning bets, and collect losing bets. Most gaming dealers are competent in at least two games, one usually being blackjack or craps.

Work environment. Most casinos are open 24 hours a day, 7 days a week. Employees can be expected to work nights, weekends, and holidays. Casino work can be physically demanding. Most occupations require that workers stand for long periods; some require the lifting of heavy items. The atmosphere in casinos exposes workers to certain hazards, such as cigarette, cigar, and pipe smoke. Noise from slot machines, gaming tables, and talking workers and patrons may be distracting to some, although workers wear protective headgear in areas where loud machinery is used to count money.

Training, Other Qualifications, and Advancement

Each casino establishes its own education, training, and experience requirements, but all gaming service workers must obtain a license from a regulatory agency, such as a State casino control board or commission.

Education and training. There usually are no minimum educational requirements for entry-level gaming jobs, although most employers prefer workers with at least a high school diploma or GED.

Casino Worker Money Bill Organization Free

Each casino establishes its own requirements for education, training, and experience. Some of the major casinos and slot machine manufacturers run their own training schools, and almost all provide some form of in-house training in addition to requiring certification. The type and quantity of classes needed may vary. Many institutions of higher learning offer training or classes toward certificates in gaming, as well as offering associate’s, bachelor’s, or master’s degrees in a variety of hospitality-related fields, such as hospitality management, hospitality administration, or hotel management. Some schools offer training in games, gaming supervision, slot attendant and slot repair technician work, slot department management, and surveillance and security.

Slot key persons do not need to meet formal educational requirements to enter the occupation, but completion of slot attendant or slot technician training is helpful. As with most other gaming workers, slot key persons receive on-the-job training during the first several weeks of employment.

Gaming and sports book writers and runners usually have at least a high school diploma or GED. Most of these workers receive on-the-job training.

Most gaming dealers acquire their skills by attending a dealer school or a vocational and technical school. Such schools teach the rules and procedures of the games, as well as State and local laws and regulations. Although beneficial, graduation from one of these schools does not guarantee a job at a casino, because most casinos also require prospective dealers to audition for open positions. During the audition, personal qualities are assessed along with knowledge of the games.

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